Shipping policy
At Clarava, we believe that a great shopping experience doesn't end at checkout — it continues all the way to your door. That's why we offer free shipping on every order, with no minimum spend required.
Processing Time Once your order is placed, our team carefully prepares and quality-checks your items before dispatch. All orders are processed within 1–2 business days. Please note that orders placed on weekends or public holidays will begin processing on the next working day.
Delivery Time All orders are delivered within 2–4 business days from the date of dispatch. We work with trusted courier partners to ensure your order arrives safely and on time.
Free Shipping — Always We offer complimentary shipping on all orders, every day — no discount codes, no minimum basket size. We believe the price you see should be the price you pay.
Order Confirmation & Tracking As soon as your order is dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this to monitor your delivery in real time through our courier's tracking portal.
Packaging We take pride in our packaging. Every order is carefully packed to ensure your items arrive in perfect condition. We are also committed to using eco-conscious packaging materials wherever possible.
Delays While we always aim to meet our delivery estimates, occasional delays may occur due to high order volumes, weather conditions, or courier disruptions. If your order is significantly delayed, our customer support team will reach out to keep you informed.
Lost or Damaged Orders In the rare event that your order is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date. Include your order number and, where applicable, photos of the damage. We will work swiftly to send a replacement or issue a full refund.
Contact Us Our customer support team is here to help. If you have any questions about your order or delivery, please don't hesitate to reach out: 📧 tryclarava@gmail.com
We appreciate your trust in us and look forward to delivering your order.